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Then in the feature list select your printer name and click ‘ maintenance.’ Now, click on the Utility / Printer Setup icon.

To do that, open “system preferences” and click “ print and fax.” After that, select the name of your printer in Printers.

Then open the Canon Printer IJ utility.

Then open the paper output tray gently, and extend it to open the output tray extension.

Then remove if there is any paper from the rear tray.

First, make sure your printer is turned on.

Do not touch your fingers in the paper feed roller, rotate with the cotton swab. So, when you clean, rotate the roller manually. After that, wipe the paper feed roller on the right side of the back tray with a moistened cotton swab. If you still have this problem, shut the printer off, disconnect the power plug.

Finally, you need to confirm the message shown and click on the “ Ok” tab.

No other procedure is recommended while the paper feed roller is being cleaned.

As a result, the paper loaded in the printer feeds through the printer and can be ejected.

Confirm the message shown then and press the “ Ok” button.

Here, you’ve got to set the paper thickness lever to the right.

After that, load three or more sheets of plain paper sized A-4 in portrait orientation in the rear tray when the message appears.

First, make sure the roller of the paper feed stops spinning.

As a result, the paper feed roller will rotate as it cleans.

Subsequently, you need to confirm your message and click on the “Ok” tab.

Then click the Maintenance tab, and then the “ Roller Cleaning” tab.

Right-click on the printer list and select “ Print Preferences” from the menu that appears.

As a result, the devices and the printer window will be displayed on your screen.

In the search box, type “ Control Panel” and press the enter key.

First of all, press the windows and the X key on your keyboard.

After that, open the printer properties dialogue box using the procedure that can vary according to your Operating System.After that, remove if there is any paper from the rear tray. Firstly, make sure that your printer is switch On.